Delivery & Returns

Delivery

Kitchenware Express aims to process and dispatch orders taken before 12pm on the same day.

Kitchenware Express aims to process and dispatch orders taken after 12pm within 24 hours of receiving your order.

From the time of you placing your order with us, Kitchenware Express aims to have your item arrive at your chosen delivery destination within the timeframe shown in the table below. If you do not receive your order within the relevant timeframe, please allow for 7 days for delivery before contacting our Consumer Care team.

Seasonal & peak times of the year may affect our processing and dispatching times. At these infrequent peak times your order may take longer to dispatch.

Find full details on our Delivery page.

Returns

When you place an order on our website you will get an order number and an email confirmation. You can cancel from the time you placed the order up to 14 days after receiving the goods for any reason. You will need to contact us by email or post with your order details (full guidance on how to do this is at the bottom of this page).

Unwanted items returned for refund must be received by us in a re-saleable condition – the product’s outer gift box must not be damaged or marked; it must not have been used; and it should be complete with any accessories and/or free gifts received with the product and in its original packaging.

If the product returned is not in a fully re-saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Find full details on our Returns page.