Delivery & Returns

Christmas & New Year Delivery Information

Standard Delivery 

Orders for pre-Christmas delivery must be placed before 12pm
on 21st December

Next Day Delivery & Saturday & Sunday Delivery

DPD Next Day and Saturday & Sunday delivery options are
NOT available for orders placed during the dates below:

22nd – 31st Dec

1st –  3rd Jan

Warehouse Shut Downs

We understand how important it is for everyone to be
together with their loved ones, family & friends over the holiday period –
this year more so than ever.  That’s why we’re giving our wonderful warehouse
staff some much deserved time off over the holiday season.  Therefore, please
be aware that orders received during the periods below will take longer to pick
& dispatch as a result – please allow up to 7 days from ordering for your
product to be delivered:

24th– 27th December

31st December– 3rd January

Mainland uk

standard delivery (2-5 working days)

FREE on Orders £50+

£3.95 on Orders £49.99 or under

next day delivery (1 working day on orders placed before 11.30m Mon-Thurs)

£6.95

saturday/sunday delivery (Orders placed before 11.30am Friday)

£7.95

For non-mainland uk rates (CHANNEL ISLAND, SISLE OF MAN, JERSEY, NORTHERN ISLAND, SCOTTISH HIGHLANDS & ISLES) please visit our Delivery page for rates.

Returns

When you place an order on our website you will get an order number and an email confirmation. You can cancel from the time you placed the order up to 14 days after receiving the goods for any reason. You will need to contact us by email or post with your order details (full guidance on how to do this is at the bottom of this page).

Unwanted items returned for refund must be received by us in a re-saleable condition – the product’s outer gift box must not be damaged or marked; it must not have been used; and it should be complete with any accessories and/or free gifts received with the product and in its original packaging.

If the product returned is not in a fully re-saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Find full details on our Returns page.