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Contact Us

We're here to assist you and provide the support you need. Whether you have questions about your order, a product, our guarantee, or anything else, our dedicated team is available to help you from Monday to Friday, 10 am to 4 pm.

For the quickest and most convenient way to reach us, connect with us through our social channels, and we promise to respond within 1 business hour*.

 


 

If email suits you better, you can complete our straightforward contact form. We'll review your enquiry and commit to responding within 24 working hours*.

*During peak times, we may take slightly longer to respond.

We value your feedback when you reach out to us. It's fantastic to hear when we've exceeded your expectations, but it's equally important to know where we can improve. After we've resolved your enquiry, we'll ask you to answer three quick questions. We would appreciate just a minute of your time to complete this survey.

IMPORTANT NOTIFICATION

14/05/2025

We are currently experiencing an issue with our mail provider that may prevent some emails from reaching our support teams. They are actively working on a fix.

We apologise for any inconvenience this may cause and appreciate your patience. If you believe your email has been affected and you have not received a response within our promised timeframe, please call us on 0151 482 8282 so we can assist you with your query over the phone.