Delivery

Delivery Costs & Information

 

Where We Deliver

At present kitchenwarexpress.co.uk only services orders and delivers items to customers in the United Kingdom.

Timely Delivery

From the time of you placing your order with us, Kitchenware Express aims to have your item arrive at your chosen delivery destination within the timeframe shown in the table below. If you do not receive your order within the relevant timeframe, please allow for 7 days for delivery before contacting our consumer care team.

Seasonal & peak times of the year may affect our processing and dispatching times. At these infrequent peak times your order may take longer to dispatch.

Our Delivery Costs

Delivery Type Delivery Time Cost
Standard Delivery - up to £49.99 (Mainland UK) 2-5 Working Days £3.95
Standard Delivery - £50+ (Mainland UK) 2-5 Working Days FREE

DPD Next Day (Mainland UK*)

*Excludes Scottish Highlands & Isles

1-2 Working Days (Mon - Thurs, placed before 1pm) £6.95

DPD Saturday / Sunday Delivery (Mainland UK*)


*Excludes Scottish Highlands & Isles

Saturday / Sunday Only (orders must be placed before 12pm on Friday) £7.95
DPD Standard Delivery below £15 (Non-Mainland UK)
  • Channel Islands
  • Isle of Man
  • Jersey
  • Scottish Highlands & Isles

2-5 Working Days

£5.50
DPD Standard Delivery £15+ (Non-Mainland UK)
  • Channel Islands
  • Isle of Man
  • Jersey
  • Scottish Highlands & Isles

2-5 Working Days

£15

 

We charge the necessary postage fee in order to cover our own courier service fee, labour and packaging materials. This continues the assurance that the goods you have ordered from us are delivered to you securely and with optimum service.

For the latest information from our carriers please see below:

Our Delivery Services

Royal Mail

For smaller items such as pressure cooker spares and some utensils, we will utilise Royal Mail services to dispatch these items.

Evri

For our standard delivery service, we utilise Evri as our chosen carrier. Sometimes we will choose an alternative carrier to ship your good to you in which case you will receive tracking information to track your parcel from both the carrier & ourselves. The email may come from Scurri - our logistics partner - to keep you updated regarding your order.

Your Delivery Confirmation

After receiving your Prestige order confirmation, you will receive 2 separate emails or text messages from us and Evri with your delivery information. To aid in the identification of the communication related to your purchase from this website, the email or text message will appear as ‘Meyer Group Ltd'.

Tracking

You are able to track your item’s delivery process using the tracking code provided by Evri. You can track your order online here via the Evri website.

Your Delivery Day

Evri will send you an email or text message on the day they plan to deliver.

Management of your Delivery

You can manage or adjust your delivery information and options from the Evri website or app. You will be able to undertake the following:

  • Choose an alternative delivery date
  • Opt to be left with specified neighbour
  • Opt to be left in specified safe location

DPD

For our larger item orders we utilise DPD as our chosen carrier.

Your Delivery Confirmation

Upon ordering from Kitchenware Express, you will receive an email or text message from DPD to communicate your delivery information. To aid in the identification of the communication related to your purchase from this website, the email or text message will appear as ‘Meyer Group Ltd'.

Tracking

You are able to track your item’s delivery process using the tracking code provided by DPD. You can track your order online here via the DPD website.

Your Delivery Window

All DPD orders benefit from a ‘one hour delivery window’, ensuring you don’t need to wait in all day for your goods to be delivered to your chosen location. DPD will communicate this delivery slot with you.

Management of your Delivery

You can manage or adjust your delivery information and options from the DPD website or app. You will be able to undertake the following:

  • Change to ‘DPD Pickup’ option – Pick up from one of 2500 shops for click and collect. You can locate your closest shop here.
  • Upgrade to Next Day Delivery at a cost
  • Choose an alternative delivery date
  • Opt to be left with specified neighbour
  • Opt to be left in specified safe location

Returning your Items

If you purchased a product not from the Kitchenware Express website, then please contact the retailer in the first instance.

If you did purchase your item from the Kitchenware Express website and wish to return your item, you must adhere to our returns policy. To return your item, please contact our Consumer Care team by filling in our contact form.

  • Monday-Thursday 9am-5pm
  • Friday 9am-4pm.

If you are calling please ensure you have the following information to hand:

  • The website you purchased the item from.
  • Your order number - this will be found on the email confirmation you received when the order was placed on our website.
  • The “Product Ref” number – this is usually a five-digit number which can be found on the order confirmation or on the website.