Stay in touch
At present kitchenwarexpress.co.uk only services orders and delivers items to customers in the United Kingdom.
From the time of you placing your order with us, Kitchenware Express aims to have your item arrive at your chosen delivery destination within the timeframe shown in the table below. If you do not receive your order within the relevant timeframe, please allow for 7 days for delivery before contacting our consumer care team.
Seasonal & peak times of the year may affect our processing and dispatching times. At these infrequent peak times your order may take longer to dispatch.
| Delivery Type | Delivery Time | Cost |
|---|---|---|
| Standard Delivery - up to £49.99 (Mainland UK) | 2-5 Working Days | £3.95 |
| Standard Delivery - £50+ (Mainland UK) | 2-5 Working Days | FREE |
| Standard Royal Mail - Spare Parts up to £15 (Mainland UK) |
Up to 5 Working Days (excluding Sundays) |
£3.50 |
DPD Standard Delivery below £15 (Non-Mainland UK)
|
2-5 Working Days |
£5.50 |
DPD Standard Delivery £15+ (Non-Mainland UK)
|
2-5 Working Days |
£15 |
Standard Royal Mail - Spare Parts up to £15 (Non-Mainland UK)
|
Up to 5 Working Days |
£5.50 |
We charge the necessary postage fee in order to cover our own courier service fee, labour and packaging materials. This continues the assurance that the goods you have ordered from us are delivered to you securely and with optimum service.
Royal Mail
For smaller items such as pressure cooker spares and some utensils, we will utilise Royal Mail services to dispatch these items.
Hermes
For our standard delivery service, we utilise Hermes as our chosen carrier. Sometimes we will choose an alternative carrier to ship your good to you in which case you will receive tracking information to track your parcel from both the carrier & ourselves. The email may come from Scurri - our logistics partner - to keep you updated regarding your order.
Your Delivery Confirmation
After receiving your Prestige order confirmation, you will receive 2 separate emails or text messages from us and Hermes with your delivery information. To aid in the identification of the communication related to your purchase from this website, the email or text message will appear as ‘Meyer Group Ltd'.
Tracking
You are able to track your item’s delivery process using the tracking code provided by Hermes. You can track your order online here via the Hermes website.
Your Delivery Day
Hermes will send you an email or text message on the day they plan to deliver.
Management of your Delivery
You can manage or adjust your delivery information and options from the Hermes website or app. You will be able to undertake the following:
DPD
For our larger item orders we utilise DPD as our chosen carrier.
Upon ordering from Kitchenware Express, you will receive an email or text message from DPD to communicate your delivery information. To aid in the identification of the communication related to your purchase from this website, the email or text message will appear as ‘Meyer Group Ltd'.
Tracking
You are able to track your item’s delivery process using the tracking code provided by DPD. You can track your order online here via the DPD website.
Your Delivery Window
All DPD orders benefit from a ‘one hour delivery window’, ensuring you don’t need to wait in all day for your goods to be delivered to your chosen location. DPD will communicate this delivery slot with you.
Management of your Delivery
You can manage or adjust your delivery information and options from the DPD website or app. You will be able to undertake the following:
If you purchased a product not from the Kitchenware Express website, then please contact the retailer in the first instance.
If you did purchase your item from the Kitchenware Express website and wish to return your item, you must adhere to our returns policy. To return your item, please contact our Consumer Care team by filling in our contact form.
If you are calling please ensure you have the following information to hand: